Frequently Asked Questions
Everything you need to know about professional photo printing and decor.
What is the turnaround time for my order?
Most professional photo prints and wall decor items are processed within 2 to 5 business days. Shipping times vary based on the selected method at checkout.
Do you offer color correction services?
Yes, we offer optional color correction by our experienced lab technicians to ensure your prints have the most accurate skin tones and vibrant colors.
What happens if my order arrives damaged?
We take great care in packaging, but if your items arrive damaged, please contact our customer support within 30 days with photos of the damage for a free replacement.
What paper types do you offer for photographic prints?
We offer a variety of high-quality professional papers, including Kodak Endura Lustre, Glossy, and Metallic finishes to suit your home decor style.
How can I track my shipment?
Once your order has been printed and shipped, you will receive an email with a tracking number and a link to monitor its progress to your doorstep.
Can I cancel or change an order after it is placed?
Because we begin our automated printing process immediately to ensure fast delivery, orders can generally only be cancelled within 15 minutes of placement.